Please note: it is recommended to use the Breathe & Sleep Companion for a minimum of 14 nights. Most users experience positive effects after 2 weeks. It takes a while before your body gets used to the Breathe & Sleep Companion.

Introduction

We advise you to read our return policy carefully in order to be fully aware of your rights and obligations with regard to the return of the Breathe & Sleep Companion.

Policy

If you have purchased a Somnox product on our webshop, you can try it out
for 30 nights in the comfort of your own home and bed. It doesn’t work right
away? No worries: many users experience the benefits of our products after
about two weeks of use. Still not satisfied with the results? Then you will be
refunded the full purchase price, provided that the product is returned in a
saleable condition. Only the costs of the return package are for your
account.

Follow the steps below to return your order in the correct way:

Step 1 – Fill in the dissolution form

To declare your order as a return, you must inform us of your decision to cancel your order by making a clear statement (e.g. a Letter or Mail). The easiest way to do this is to use the dissolution form. You can use the English version or the Dutch version for this.

Step 2 – Returning your order

Returns must be sent back to our warehouses. If you are a customer from the USA or Canada, please return your package to Rushorder. Do you live in the Netherlands or any other EU country? If you are returning your Somnox 1, please return your package to Boers. If you are returning your Somnox 2, please return your package to Somnox B.V. - see the table below for addresses.

For USA/Canada, return Somnox 1 and Somnox 2 to:

For Netherlands/EU, return Somnox 1 to:

For Netherlands/EU, return Somnox 2 to:

Rushorder

Somnox B.V.

Boers

110 Airport Drive

Groothandelsgebouw, CIC Rotterdam

t.a.v. Retouren

NY 12590

Stationsplein 45, A4.004

Spykerstraat 7

WAPPINGER FALLS

3013 AK Rotterdam

3125 BZ Schiedam

United States

The Netherlands

The Netherlands

Step 3 – Refund

Please return any product you wish to return as soon as possible, but no later than 14 days after completing the dissolution form [see step 1]. Somnox will send the full amount immediately and in any case, no later than 14 days after the return has been received by us at the above-mentioned address. Somnox may be allowed to apply depreciation as a result of your use that goes beyond the initial use of the product.

Exception Return Policy

We will handle the following policy regarding the return of an extra washable cover. Please note that this regulation does not apply to the washable cover that is supplied with the Somnox Sleeping Robot.

  • The Washable Sleeve is still in the plastic package: 100% compensation based on purchase;

  • The Washable Sleeve is out of the plastic packaging: 0% compensation based on purchase;


Need Help?

Please contact us by using any of the options below:

USA/Canada

Europe

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